State by 04.08.2011 (08/04/2011)

Terms and conditions, Contract conclusion

Our general terms and conditions of sale, delivery and payment here apply exclusively to business relationships with us. We herewith expressly contradict conflicting terms and conditions. The sales agreement shall come to be if we accept your order by delivering the goods or by notification of delivery.

German and English shall be the exclusive language for the conclusion of the agreement.

Binding offers are made in our online shop by entering the necessary information into the online ordering procedure and subsequently clicking on the button 'Submit order' in the last section of the order.

After you have send your order, we will send you an email confirming our receipt of your order and listing the details thereof (acknowledgment of receipt).

This acknowledgment of receipt does not represent the acceptance of your offer, but rather is meant only to inform you that we have received your order. In cases of advanced payment, however, the order is accepted directly when the automatic acknowledgment of receipt is sent. You will receive all customer information at latest upon delivery of the goods.

Ordering process

Orders are made in our online shop by

1) placing goods in the shopping cart;

2) entering your delivery and payment details;

3) confirming on the review page that your information is correct;

4) clicking the button 'Submit order' at the end.

Information on the time of contract conclusion can be found in the corresponding section of the general terms and conditions.

 

By telephone to our order hotline: +49 (0)7345-807 0
(Monday - Friday from 8:00 am to 6:00 pm)

 

By fax: +49 (0)7345-807 190

 

By post to:  Süd-West Versand

                  P.O. Box 1164

                  89122 Langenau, Germany

  

 

Beginning of the instructions about returning goods Right of return You can return the goods received without stating any reason within 14 days by sending the goods back. This time period commences after receipt of this information in writing (e.g. by letter, fax, e-mail), but not before the recipient has received the goods (in the case of recurring deliveries of similar goods, not before the first part delivery has been received) and also not before we have met our duties to inform, pursuant to Article 246 section 2 in conjunction with Article 1 section 1 and 2 of the Introductory Act on the German Civil Code (EGBGB) as well as, in the case of contracts in electronic commerce, our duties pursuant to Article 312g section 1 sentence 1 of the German Civil Code (BGB) in conjunction with Article 246 section 3 EGBGB. You can also declare the return of goods in writing by requesting that the goods be taken back, but only in the case of goods which are not suitable to be sent as parcels (e.g. bulky merchandise). Punctual dispatch of the goods or the recall request is sufficient to meet the deadline. In each case, the goods are returned at our cost and risk. The returned goods or the recall request must be sent to:   Süd-West Versand GmbH Wörthstraße 40 89129 Langenau, Germany   From abroad, you have to pay the regular cost of the return. The consequences of returning goods In the event of effective return, the performances received by both parties shall be returned and any benefits enjoyed (e.g., benefits of use) shall be surrendered. If the goods have been devalued, compensation may be sought. This does not apply if the goods have been devalued solely by inspection; as would be conceivable, for example, in a retail outlet. Furthermore, you can effectively avoid having to pay compensation for degradation as a result of using the item for its intended purpose by not treating the goods as if they were your property and avoiding doing anything that could reduce their value. Obligations to refund payments must be fulfilled within 30 days. The 30-day period begins for you upon dispatch of the goods or the collection request; for us, upon receipt.   End of the instructions about returning goods

 

Warranty

In addition to the provisions on the rights and obligations of the buyer and the seller in the event of defects, the respective warranty provisions with each article shall apply. If it should become necessary, you may demand subsequent performance (at your discretion: remedy of the defect or delivery of non-defective item). We are entitled to reject the type of subsequent performance chosen if it is only possible at unreasonable cost. The statutory provisions, to which we refer, shall apply otherwise.

Please contact our customer service by telephone on +49 (0)7345-807 0, or write to us at:

 

Süd-West Versand GmbH
Wörthstraße 40
89129 Langenau, Germany

 

or by email to: info@sued-west.com.

 

Warranty claims for used items shall be barred after twelve months.

 

 

Reservation of delivery

In the event that we are, however, unable to deliver an item ordered, and we have not yet accepted your offer of contract, we reserve the right to make a new offer to you by sending an item of the same quality and price. If you do not wish to accept the offer, please send the goods back to us using the enclosed return label. We shall bear the costs of returning such items. Your statutory right to return the item will, of course, apply in the event that you keep the replacement item.

Our delivery times are approx. 5-8 working days. Any exceptions thereto can be found on the respective product page. We will inform you as quickly as possible of delays to delivery.

 

 

When it comes to paying, you are best off as a regular customer.

 

    * On open account: You receive the invoice with the shipment and conveniently pay using the bank transfer form.

 

    * We will then collect the invoice amount from your bank account by direct debit twelve days after the goods have been delivered. Please send us your bank account details and direct debit authorization (see order form).

 

    * By credit card for new customers: (Your credit card will not be charged until delivery.)

 

    * By cash on delivery you can pay your mail carrier by cash or check when the package is delivered. COD charges of EUR 6.00 will be incurred for the post, whereby EUR 2.00 are paid directly to the mail carrier, and EUR 4.00 will be added to your invoice.

 

    * By prepayment. Please transfer the amount to our account: account no. 2909703, Postbank Stuttgart, BIC 60010070, and enter your customer number and/or last name and zip code as the reference text.

 

As a new customer, we will deliver the goods to you gladly for payments made via direct debit, COD, advance payment or credit card. (Your credit card will not be charged until delivery.)

The customer is to reimburse all costs caused by the charge-back of payments made by direct debit (at least EUR 15.00) or credit card (at least EUR 30.00), inasmuch as the customer is responsible for the charge-back.

 

Shipment of goods

 

For the shipment of goods within Germany, we charge a lump-sum fee of EUR 5.50 per order for shipping costs. Exceptions are clearly marked in the offers. The minimum order amount is EUR 25.00. We will send all available items on the same day for an extra charge of EUR 5.00 and if the order is made before 1:00 pm. Our costs of shipping abroad can be found online here:

If there is precracking or tears in the packaging of our shipments, this could be an indication that not everything that we sent to you has also arrived. Please note the damage to the packaging or other complaints upon delivery of the package on the 'delivery form' presented to you for signature and have your complaints confirmed by the carrier.

Data protection

The data necessary to process the transaction as well as the agreement text are stored and, where applicable, are forwarded to affiliated companies within the scope of processing the order. Upon request, we will gladly send you a copy of your order data by post, fax or email. Moreover, should there be a legitimate interest in doing so and for the purpose of our own credit checks, we use credit information on the basis of mathematical-statistical methods using the address data from Infoscore Consumer Data GmbH, Rheinstraße 99, 76532 Baden-Baden, Germany. The use also includes the forwarding of address data to third parties for advertising purposes. You can, of course, object at any time to the use of the data for advertising purposes. To do so, please address your message to the data protection officer of the company: Süd-West Versand GmbH, c/o Susanne Fasold, Wörthstraße 40, 89129 Langenau, Germany.

More information on data protection specifically for our online shop can be found here:

Place of jurisdiction

The place of jurisdiction for all disputes arising under this agreement shall be where the business of the user of these general terms and conditions is located. German law shall apply, inasmuch as the application of foreign consumer protection laws is not mandatory.

Product prices/Retention of title

All of the prices mentioned in this catalog refer to the respectively depicted item as described, not however to content, accessories and decoration. The prices are purely net prices, including the respectively valid VAT and guaranteed fixed prices for the term of this catalog. The prices at the time the order is made shall apply. The reservation of title to the delivered goods in accordance with § 449 of the German Civil Code (BGB) shall apply until payment has been made in full. In the event of a bilateral commercial transaction, the sole place of jurisdiction is in Ulm, Germany. Rights to offsetting and retention are excluded, inasmuch as the counterclaim is not determined res judicata, uncontested or acknowledged.

We reserve the right, in your interest, to make model changes that serve technical progress. The dimensions in the catalog are approximate. All weights refer to average sizes, unless otherwise indicated.

Information on disposal and environment can be found here.

Although we check all information many times over: Information provided is subject to printing errors and mistakes. Color variations may occur in the printing process.

 

Süd-West Versand GmbH
Einzigartige Outdoor Ausrüstung
Wörthstraße 40
89129 Langenau
Germany

Tel.: +49 7345 8070
eMail: info@sued-west.com
www.sued-west.com

Headquarters: Langenau, Germany
Commercial register: Ulm HRB 3597
CEO: Tino Maul
VAT ID: DE 812462758